FAQ
FAQ
How do I place an order?
Ordering is simple and only takes a few steps:
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Add the products you wish to purchase to your shopping cart.
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Proceed to checkout using either the standard checkout option or PayPal.
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On the checkout page, enter the required information, including:
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Email address
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Full name
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Delivery address
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If you have a valid promo code, enter it in the Discount field and apply it before continuing.
Next, click Continue to Shipping Method and confirm that the shipping address is correct. If your billing and shipping details are different, please ensure both are entered accurately.
After that, proceed to Payment Method and provide your payment details. Once everything is completed, click Complete Order.
You will see an on-screen order confirmation and will also receive a confirmation email containing your order details.
If you encounter any issues during checkout, please contact our support team.
Email: info@cdhk.net
WhatsApp / Phone: +852 2428 8882
What should I do if my order is missing items or contains the wrong product?
If you receive an incorrect item or something is missing from your order, please contact customer support as soon as possible.
When contacting us, please include:
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Your order number
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A clear photo showing the issue (image size below 1MB)
After verification, we will arrange for the correct item to be sent to you at no additional cost.
Email: info@cdhk.net
WhatsApp / Phone: +852 2428 8882
How can I confirm that my order was successfully placed?
After completing your purchase, a confirmation email containing your order number and purchase details will be sent to your email address.
If you do not receive the email, please check your spam or junk folder first.
Can I modify my order after placing it?
Order modifications are possible before 11:00 PM (PDT, GMT -7) on the same day the order is placed.
After this time, the order may already be processed and changes may no longer be available.
To request changes, please contact:
Email: info@cdhk.net
WhatsApp / Phone: +852 2428 8882
How do I add items to my cart?
To add a product to your cart:
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Visit the product page of the item you want.
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Select any available options or preferences.
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Click the Add to Cart button.
You can then continue browsing or proceed directly to checkout.
How can I view the items in my cart?
Click the cart icon at the top of the page to see all products currently in your cart.
From there, you can review items, update quantities, or remove products before completing your order.
How do I remove an item from my cart?
Open the cart page and locate the item you wish to remove.
Click the Remove option next to the product. The item will automatically be deleted and the cart will refresh.
How do I change the quantity of a product in my cart?
Go to the cart page and find the product you want to update.
Adjust the number in the Quantity field and the total amount will update automatically.
Which browsers work best with the website?
For the best experience, we recommend using the latest versions of:
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Google Chrome
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Safari
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Firefox
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Internet Explorer / Microsoft Edge
What payment methods are accepted?
We accept several secure payment options, including:
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Visa
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MasterCard
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American Express
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Discover
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PayPal
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Apple Pay
How do I pay using PayPal?
If you choose PayPal at checkout, you will be redirected to the PayPal payment page.
Simply log into your PayPal account and confirm the payment. Once completed, you will return to the order confirmation page.
How do I apply a discount code?
To use a promotional code:
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Select the item you wish to purchase and click Checkout.
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On the checkout page, fill in the required customer information.
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Enter your code in the Discount field.
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Click Apply to activate the promotion.
You will see the discount reflected in the order summary.
What is your return and exchange policy?
For details regarding returns or exchanges, please refer to the return policy.
If you need assistance before submitting a return request, our support team will be happy to help.
How do I return an item?
To request return instructions, please contact customer support.
Email: info@cdhk.net
WhatsApp / Phone: +852 2428 8882
What is the cancellation policy?
Orders may be cancelled before 11:00 PM (PDT, GMT -7) on the same day they are placed.
After that time, the order may already be processed and cancellation may no longer be possible.
To request cancellation, please contact:
Email: info@cdhk.net
WhatsApp / Phone: +852 2428 8882
Is ordering online secure?
Yes. Online transactions are processed using secure encryption technologies designed to protect your personal and payment information during transmission.
Is it safe to use my credit card?
Payment information is handled through secure payment gateways that utilize strong encryption protocols to protect sensitive data.
Will my personal information remain private?
Any information you provide is treated as confidential.
Personal information will not be sold, rented, or shared with third parties without authorization, except where required for order processing or legal compliance.