Privacy Notice

Privacy Policy

Introduction

Thank you for visiting this online store. Protecting your privacy and safeguarding your personal information are important to us.

This Privacy Policy explains what types of information may be collected when you access this website or use related services, how that information may be used, and in what situations it may be shared.

By accessing or using the Services, you acknowledge and agree to the collection, use, storage, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of personal data in the United States, Canada, or Hong Kong where applicable. If you do not agree with this policy, please discontinue use of the Services.

1. Information We May Collect

We may collect personal information from you in several ways.

Information You Provide Directly

Information may be collected when you:

  • place an order

  • contact customer support

  • subscribe to email updates or promotional messages

  • participate in surveys, giveaways, reviews, or other promotional activities

  • submit delivery or billing details

  • communicate with us in any other way

This information may include:

  • full name

  • email address

  • phone number

  • billing address

  • shipping address

  • payment-related details needed to process transactions

Information About Another Person

If you send a gift, place an order for someone else, or provide another person’s delivery details, we may collect information such as that person’s name, email address, phone number, and shipping address in order to complete the request.

Information Collected Automatically

When you use the website, certain technical and usage information may be collected automatically by us or by service providers acting on our behalf.

This may include:

  • IP address

  • browser type

  • operating system

  • device type

  • pages visited

  • links clicked

  • time spent on pages

  • referring websites

  • website interaction behavior

This information may be collected using cookies, pixels, log files, scripts, or similar technologies.

Information from Third Parties

We may also receive updated or supplemental information from third-party sources, such as address verification providers, payment services, analytics providers, advertising partners, or social media platforms, where permitted by your settings and applicable law.

Combined Information

Information obtained from different sources may be combined to improve our services, personalize your experience, and better understand customer behavior across devices and channels.

2. Cookies and Tracking Technologies

Cookies and similar technologies may be used to support the operation of the website and improve your experience.

These technologies may help us:

  • keep the website functioning properly

  • remember your preferences

  • maintain shopping cart activity

  • analyze site performance

  • improve marketing relevance

  • measure advertising effectiveness

Types of cookies that may be used include:

Strictly Necessary Cookies

These are essential for website functionality, such as navigating pages, maintaining sessions, and processing shopping cart activity.

Performance Cookies

These help us understand how visitors use the website so we can improve performance and usability.

Functionality Cookies

These remember your settings and preferences, such as country, language, or currency.

Advertising or Targeting Cookies

These may be used to deliver more relevant ads and measure the performance of marketing campaigns.

Please note that disabling cookies through your browser settings may affect certain website functions.

Our systems may not respond to all “Do Not Track” browser settings.

3. How We Use Your Information

Your information may be used for purposes including:

  • processing and confirming orders

  • collecting and authorizing payments

  • arranging shipment and delivery

  • providing customer service and order updates

  • handling returns, refunds, or exchanges

  • improving products, services, and website performance

  • personalizing your shopping experience

  • sending promotional emails or offers where permitted

  • fraud prevention and risk management

  • maintaining internal records

  • responding to questions, feedback, or support requests

  • complying with legal obligations

We may also use aggregated or de-identified data for analytics, reporting, and business improvement purposes.

4. How Information May Be Shared

We may share personal information in limited circumstances described below.

Service Providers

We may share information with third-party service providers who help us operate the business, such as:

  • payment processors

  • shipping and logistics providers

  • email communication platforms

  • analytics services

  • customer support tools

  • fraud prevention services

These providers may only use the information as necessary to perform services on our behalf.

Business Partners

In certain cases, information may be shared with business partners involved in promotions, campaigns, co-branded services, or fulfillment-related operations.

Legal and Security Reasons

Information may be disclosed where necessary to:

  • comply with applicable laws or legal processes

  • respond to government or regulatory requests

  • investigate fraud or unauthorized activity

  • protect our rights, property, systems, customers, or the public

  • enforce policies or contractual obligations

Business Transfers

If a merger, acquisition, restructuring, bankruptcy, or asset transfer occurs, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Aggregated or Anonymous Information

We may share non-identifiable aggregated information with partners or service providers for analytics, marketing, or other lawful business purposes.

5. Text Messages and Notifications

If you provide your phone number during checkout, account registration, or promotional signup, you may receive transactional notifications or marketing messages where permitted.

These messages may include:

  • order updates

  • checkout reminders

  • promotional campaigns

  • limited-time offers

You can opt out of promotional text messages at any time by following the unsubscribe instructions in the message or by contacting customer support.

6. Accessing, Updating, or Deleting Your Information

You may request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable laws and any legitimate business or legal retention requirements.

To make such a request, please contact customer support using the details listed below.

7. Your Communication Choices

If you no longer wish to receive promotional communications, you may opt out by:

  • clicking the unsubscribe link in promotional emails

  • contacting customer support directly

Please note that even if you opt out of promotional messages, we may still send service-related communications such as order confirmations, delivery updates, or policy notices.

8. Children’s Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been submitted, we will take reasonable steps to delete it.

9. Data Security

Reasonable physical, technical, and administrative safeguards are used to help protect personal information from unauthorized access, misuse, or disclosure.

Sensitive information submitted during checkout, such as payment details, is transmitted using encryption technologies.

However, no method of online transmission or storage can be guaranteed to be completely secure.

10. Third-Party Websites

This website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. If you visit a third-party site, you should review its privacy policy separately.

11. International Data Storage and Transfers

Personal information may be stored or processed in the United States, Canada, Hong Kong, or other jurisdictions where service providers operate.

By using the Services, you acknowledge that your information may be transferred across borders and processed in countries where data protection laws may differ from those in your place of residence.

12. Data Retention

Personal information will be retained only for as long as reasonably necessary to:

  • fulfill the purposes described in this policy

  • comply with legal and regulatory obligations

  • resolve disputes

  • enforce agreements

  • maintain appropriate business records

When data is no longer needed, it may be securely deleted, anonymized, or de-identified.

13. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or service features.

Any revised version will be posted on this page. Continued use of the Services after updates are posted indicates acceptance of the revised policy.

14. California Privacy Requests

If applicable under local law, residents of certain jurisdictions, including California, may request additional information regarding the handling of their personal information.

Requests relating to privacy rights may be submitted through the contact details below. Please clearly indicate the nature of your request in the subject line or message.

15. Complaints and Questions

If you have questions, concerns, unsubscribe requests, or complaints regarding this Privacy Policy or how personal information is handled, please contact customer support.

Email: info@cdhk.net
WhatsApp / Phone: +852 2428 8882

Registered Address:
Unit 10-13, 14/F, Vanta Industrial Centre
21-33 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong